How can I help a family member who is in trouble?

Start by talking to them calmly and offering your support. Email 11bd's support team at support@11bd.cam — we will help take the necessary steps regarding the account in question. You may also consult a mental health professional for expert advice.

For 21+ only — Safe Gaming Commitment

Responsible Gaming at 11bd — Your Safety Is Our Priority

Gaming is for enjoyment, not stress. At 11bd we make sure every player can play within safe limits — through deposit limits, self-exclusion, and round-the-clock support.

What is responsible gaming and why is it important?

11bd believes gaming should always be a healthy form of entertainment. Responsible gaming means setting limits with awareness and making sure gaming never becomes a source of financial or mental difficulty.

Online gaming is an exciting form of entertainment, but to enjoy it fully, certain principles must be followed. 11bd always places the wellbeing of its players first. Responsible gaming means — never bet more than you can afford to lose; do not treat gaming as a source of income; and be in a healthy state of mind when you play.

Our platform has several built-in protection features that can be activated directly from your account. By using these tools you can keep your gaming activity under control. 11bd is committed to maintaining an open and transparent gaming environment at all times.

Remember — playing is never compulsory. If at any point you feel that gaming is affecting other areas of your life, take a break right now and contact our support team. Our responsible gaming tools are here for you.

Protection Tools for You

These features can be activated or changed at any time from the 11bd dashboard.

Set Deposit Limits

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately; raising it takes effect after 24 hours — this delay is intentional.

Session Time-Out

Automatically log out after a set period of time. Set it anywhere from 30 minutes to 24 hours according to your preference — this helps prevent the habit of playing for too long.

Temporary Break (Cooling-Off)

Temporarily close your account for anywhere from 1 day to 6 weeks. During this time logging in or making new deposits is not possible — ideal for reducing stress.

Self-Exclusion

Close your account for 6 months, 1 year, or permanently. Once activated, it cannot be reopened before the set period ends. This is the most powerful tool for making a firm decision.

Activity Review

View your gaming history, deposits, withdrawals, and time details at any time. Analyze your own patterns and make informed decisions.

Bengali Support 24/7

Do not hesitate to talk about gaming concerns. Our Bengali-speaking support team is available around the clock — reach us via live chat or email.

21+ Age Confirmation and Minor Protection

11bd is for those aged 21 and above only — this is our firm policy.

To register on our platform you must be 21 years of age or older. 21+ This age limit is not relaxed under any circumstances. At registration we verify age through a national identity card or other documents.

If a minor attempts to access the platform using someone else's account, it is the guardian's responsibility to keep their devices and accounts secure. Follow the tips below:

Use a strong password or PIN on your device.
Do not leave your mobile or laptop within reach of children.
Do not share your account login details with anyone.
Install parental control software on your device.
Log out properly after every session.

Warning Signs

If you or someone close to you shows any of the following signs, seek help:

The urge to bet more in order to recover lost money
Repeatedly failing to stop gaming
Hiding gaming activity from family or friends
Gaming disrupting sleep, work, or studies
Borrowing money to fund gaming during financial hardship
Feeling restless or irritable when unable to game

Activate Protection Tools — Step by Step

Set up responsible gaming protection from your 11bd account in just a few minutes.

Log In to Your Account

Go to the "Safe Gaming" menu

Find the "Responsible Gaming" section in your account settings.

Choose your preferred limits

Choose one or more tools from deposit limits, time limits, or self-exclusion according to your needs.

Confirm

Save your selection. Lowering limits or taking a break takes effect immediately. A confirmation message will be sent to your email.

Notify Support

If you cannot set it up yourself, let our Bengali-speaking support team know via live chat — they will assist you.

Summary of Deposit and Withdrawal Information

All financial terms at 11bd in one place, for full transparency.

Item	Details
Minimum Deposit	৳200 (all methods)
Minimum Withdrawal	৳800
Withdrawal Timeframe	15 minutes to 2 hours
Welcome Bonus	Up to 100% on ৳5,000 (wagering 10x)
Payment Methods	bKash, Nagad, Rocket, Upay, Bank
Support	24/7 Live Chat (in Bengali)
Age Requirement	21+ years required

Build Healthy Gaming Habits

Keep these simple rules in mind every session — they will keep your gaming experience positive at all times.

Set a maximum budget before you play and stick to it.
Avoid gaming outside your set time.
Enjoy gaming as entertainment, not as a way to earn money.
Value the experience more than the win.
Take regular breaks and spend time on other activities.
If any problem arises, notify support right away.

Do not place bet after bet trying to recover lost money.
Do not game while drinking or under stress.
Do not game by borrowing money or breaking into your savings.
Do not spend money your family needs on gaming.
Do not share your account details with anyone.
Do not game on behalf of minors or allow them to do so.

Mental Wellbeing and Gaming

Gaming is deeply connected to mental health. It is wise to avoid gaming during times of anxiety, depression, or loneliness, as making responsible decisions becomes harder in those moments.

If you feel gaming is affecting your mental health, talk to a family member or a trusted friend. Seek professional help if needed. 11bd's support team is always ready to point you in the right direction — reach us via live chat or email at [email protected].

Need help? We are here.

11bd's support team is with you 24/7 in Bengali. Get more information from the links below or start enjoying your favourite game — always responsibly.

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Common Questions About Responsible Gaming

Find answers here to the questions players ask most.

Yes, you can activate self-exclusion or a temporary cooling-off period at any time. You can do this directly from the "Responsible Gaming" section in your account settings. If you are unable to do it yourself, contact us via live chat or email — our support team will assist you immediately.

No. Lowering a deposit limit takes effect immediately. However, raising a limit takes effect after a 24-hour cooling period. This delay is intentional to prevent impulsive decisions.

Yes, any funds in your account remain safe during self-exclusion. Once the break period ends, you can log in and make a withdrawal. If you need to withdraw before that, please contact our support team.

Start by talking to them calmly and offering your support. Email 11bd's support team at [email protected] — we will help take the necessary steps regarding the account in question. You may also consult a mental health professional for expert advice.

Absolutely not. 11bd strictly enforces a 21+ age requirement. Age is verified at registration, and any account found to belong to a minor is closed immediately.

Yes, the World Health Organization (WHO) recognizes addictive gambling as a mental health condition. It is not a sign of weakness — it is a treatable condition. With the right support and awareness, recovery from this problem is entirely possible.

Yes, you can keep deposit limits, session timers, and cooling-off active at the same time. Having multiple layers of protection increases your safety. We recommend that new players set a deposit limit right from the start.