11bd Terms and Conditions

1.1 Parties to the Agreement

These terms and conditions apply between the 11bd platform ("Platform", "we", "us") and any user ("you", "user"). 11bd is an online gaming and betting platform operated for adult users in Bangladesh.

1.2 Age Requirement

This platform is for individuals aged 21 or older only. At the time of registration you must confirm that you are at least 21 years of age. Accounts belonging to minors will be closed immediately and any deposited funds will be considered void.

1.3 Right to Amend Terms

11bd reserves the right to amend these terms at any time without prior notice. Continued use of the platform after amended terms are published will be considered acceptance of those changes. Please check this page regularly for the latest version.

2.1 Registration Requirements

To open an account you must:

• Provide accurate and complete personal information.
• Operate only one account — two or more accounts are strictly prohibited.
• Open the account in your own name and for your own use.
• Provide a valid and active mobile number and email address.

2.2 KYC Verification

The platform may at any time request your national identity card, passport, or other government-issued document as part of the identity verification (KYC) process. Failure to submit documents may result in account suspension or withdrawal restrictions.

2.3 Account Security

It is your responsibility to keep your account login credentials strictly confidential. 11bd is not liable for unauthorised access. If you notice any suspicious activity, notify the support team immediately.

2.4 Grounds for Account Closure

An account may be permanently closed for any of the following reasons:

• Providing false information.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Money laundering or illegal financial transactions.

3.1 Minimum Deposit and Withdrawal

The minimum deposit amount for each payment method is ৳200. The minimum withdrawal amount is ৳800. No transactions below these limits will be processed.

3.2 Accepted Payment Methods

11bd currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The payment account must be registered in your own name. Transactions through third-party accounts are strictly prohibited.

3.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 15 minutes to 2 hours. Delays may occur in special circumstances where verification is required. Your account must be fully verified before submitting a withdrawal request.

3.4 Currency and Tax Liability

All transactions are conducted in Bangladeshi Taka (BDT / ৳). The user is solely responsible for paying any applicable taxes, duties, or other government charges.

4.1 Welcome Bonus

New members can receive up to a 100% bonus on their first deposit, up to ৳5,000. A minimum deposit of ৳200 is required to receive this bonus. A 10x wagering requirement must be met before the bonus amount can be cashed out.

4.2 Wagering Terms

For wagering calculation purposes: total turnover is determined by multiplying the bonus amount by the wagering factor. The wagering contribution percentage may differ for certain games — contribution may be reduced for live casino games. Contact the support team for more details.

4.3 Bonus Abuse Prohibited

If bonuses are abused through multiple accounts, VPN use, or other technical means, all bonuses and associated winnings will be forfeited and the account will be permanently closed. Each promotional offer applies once only (per household / address / IP address).

4.4 Promotion Changes

11bd reserves the right to modify, suspend, or cancel any promotional offer at any time. Changes may not apply to ongoing offers.

5.1 Service Availability

11bd strives to provide its services without interruption, however temporary disruptions may occur due to technical maintenance, server upgrades, or unforeseen circumstances. 11bd is not liable for any loss in such cases.

5.2 Technical Errors

In the event of incorrectly displayed results or winnings caused by a technical error in the game software, 11bd reserves the right to determine the correct outcome. Payments made in error may be reclaimed.

5.3 Prohibited Activities

The following activities are strictly prohibited:

• Use of software bots or automated playing tools.
• Colluding with other players.
• Exploiting platform vulnerabilities to gain an unfair advantage.
• Depositing funds of illegal origin into the platform.

5.4 Random Number Generator (RNG)

All games on 11bd use certified Random Number Generator technology, which ensures complete fairness and unpredictability of every outcome. No external influence or manipulation is possible.

7.1 Data Collection

11bd collects user registration information, transaction records, and browsing data. This information is used solely to improve service quality, prevent fraud, and meet legal obligations. For more details, please read our Privacy Policy.

7.2 SSL Encryption

All your personal and financial information is protected by SSL (Secure Socket Layer) encryption technology. 11bd treats the protection of your data as its highest priority as a secure and reliable platform.

7.3 Sharing Data with Third Parties

Except where required by law, 11bd does not sell or share your personal information with any third party. Game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) receive only the information necessary to operate the games.

8.1 Self-Exclusion

Any player may at any time request that their account be temporarily or permanently closed. This facility is provided free of charge and can be activated through the 24/7 support team.

8.2 Deposit Limits

Users can set daily, weekly, or monthly deposit limits. Once a limit is reduced it takes effect immediately; an applicable waiting period applies to increasing a limit.

8.3 Minor Protection

This platform is for users aged 21 and over only. It is recommended that you use parental control software on your device to prevent minors from accessing this site. Visit our Responsible Gaming page to learn more.

9.1 Limitation of Liability

11bd is not liable for any direct or indirect loss, including: bets lost due to internet disconnection, third-party software errors, or service outages caused by natural disasters.

9.2 Dispute Resolution Process

For any dispute, please first contact the support team by emailing [email protected] or via 24/7 live chat. The support team will endeavour to respond within 72 hours. If the matter cannot be resolved through mutual discussion, it will be settled through mediation.

9.3 Applicable Law

These terms are governed by applicable law. Both parties agree to act in good faith in resolving disputes.

9.4 Severability

If any part of these terms is found to be unlawful or unenforceable, the remaining parts will remain fully in force. The unenforceable part will be replaced by the nearest valid and enforceable provision.

10.1 Questions About the Terms

For any questions or clarifications about these terms and conditions, please contact our support team. Our team is ready to provide full assistance in Bengali. For further legal information, please see our Privacy Policy and Responsible Gaming pages.