11bd Privacy Policy
Your personal information is completely safe with us — this policy describes in detail how 11bd collects, uses, and protects your data.
Introduction and Scope
11bd ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We take the privacy of our users' personal information very seriously. This privacy policy clearly explains what types of information we collect when you use the 11bd website and services, why we collect it, how it is used, and what your rights are.
This policy applies to the 11bd website, mobile version, and all associated services. By registering on our platform or using our services, you are considered to have given your consent to the terms of this privacy policy.
If you do not agree with any term of this policy, please refrain from using our services and contact our support team.
What Information We Collect
11bd collects the following types of information for the purpose of providing and improving its services:
Personal Identification Information
When you register on our platform, we collect your full name, date of birth, national ID number or passport number (for identity verification), email address, and mobile number. This information is essential for creating and managing your account.
Financial and Payment Information
To process transactions, we collect your payment method details — such as your bKash, Nagad, Rocket, or Upay account number, or relevant bank account information. We never collect your full PIN or password.
Technical and Usage Information
We automatically collect certain technical information, which includes:
- IP address and device type
- Browser name and version
- Operating system information
- Page visit history and session duration
- Information obtained from cookies and similar tracking technologies
To ensure secure transactions and prevent money laundering, we verify your identity through a KYC (Know Your Customer) process. Documents collected during this process are stored with the highest level of security.
When you contact us via live chat or email, records of those conversations may be retained for the purpose of improving service quality.
Purpose of Data Use
11bd uses collected information only for the following legitimate purposes:
Account Management and Service Delivery
We use your information to create and manage your account, process deposit and withdrawal transactions, and to contact you in the event of a service disruption. This information is also used to enforce the minimum deposit amount of ৳200 and the minimum withdrawal amount of ৳800.
Security and Fraud Prevention
Information is used to ensure the security of our platform, detect unauthorized access, and prevent fraudulent activity. This also includes maintaining SSL encryption and fair play standards.
Legal Compliance
We are required to retain certain information to prevent money laundering, implement responsible gaming policies, and comply with applicable regulations.
Service Quality Improvement
By analyzing your usage patterns, we improve the user experience on the platform and plan for the introduction of new games and features.
Communication and Customer Service
Your contact information is used to send important account-related notifications, security alerts, and support responses.
Data Sharing and Third Parties
11bd does not under any circumstances sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited situations:
The minimum necessary information is shared with the relevant payment providers to process bKash, Nagad, Rocket, Upay, and bank transfer transactions.
Information will be provided only when it is legally required to do so pursuant to a court order or government directive.
Only the necessary technical information, in encrypted form, may be shared with fraud detection and cybersecurity specialists.
Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft process certain session data to ensure fair play, but do not store your personal identity information.
Cookies and Tracking Technology
The 11bd website uses cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining login sessions, managing security tokens, and saving your preferences. These cookies cannot be disabled, as the platform will not function properly without them.
Analytical Cookies
We use analytical cookies to collect anonymous statistics — such as which pages are visited most often and where users encounter difficulties. This information is not used to identify you personally.
Cookie Controls
You can delete or block non-essential cookies at any time by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.
Data Protection Measures
11bd has implemented industry-leading technical and organizational measures to protect your personal information:
- SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
- Encrypted Storage: Stored data is encrypted using advanced encryption algorithms.
- Access Controls: Only authorized personnel can access data, and only as needed for their specific role.
- Regular Security Assessments: Regular security audits are conducted on our systems.
- Firewall and Monitoring: Automated 24-hour monitoring is active to detect suspicious activity.
- Two-Step Verification: Two-step verification is used for sensitive operations.
Even so, no method of transmitting information over the internet or storing it electronically is 100% secure. We make every effort, but absolute security cannot be guaranteed. Therefore, keeping your password confidential and logging in from a secure network is very important.
Data Retention Period
11bd retains your personal information only for as long as necessary to fulfill the purpose for which it was collected. Retention periods for different types of information are as follows:
Account Information
Information will be retained for as long as your account is active and, after the account is closed, for the period required by legal obligations.
Transaction Records
Records of financial transactions are retained for an extended period due to accounting and legal requirements. This period is determined in accordance with applicable regulations.
Communication Records
Support conversations and emails are retained for a reasonable period to ensure support quality.
Marketing Information
If you withdraw from promotional communications, the relevant information will be removed in accordance with your preference.
Your Rights
You have the following rights regarding your personal information:
You may request to know what information we hold about you. We are obliged to provide this information within a reasonable time.
If there is any inaccuracy in the information we hold about you, you may request a correction. This can be done through your account settings or via support.
In certain circumstances, you may request that your information be deleted. However, retaining some information may be essential for us due to legal obligations.
You may object to the use of your information for marketing purposes and unsubscribe from promotional communications.
To exercise any of the above rights, please contact our support team via live chat or by emailing [email protected]. We will endeavor to respond to your request within 30 business days.
Protection of Minors
11bd provides services exclusively to persons aged 21 and above. We do not knowingly collect personal information from any minor.
Age verification is mandatory during the registration process. If we have inadvertently collected information from a minor, that account will be closed and the information deleted as soon as it comes to our attention.
If you believe a minor has created an account on our platform, please notify us immediately at [email protected].
Changes to Policy
11bd reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of this page
Continuing to use our services after a change is made will be considered as your consent to the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can contact us:
- Email: [email protected]
- Live Chat: Support available in Bengali 24/7
- Response Time: Usually within 24 hours
Our privacy team is always vigilant in protecting your rights and is committed to resolving any request you have as quickly as possible.
Have more questions?
Read our responsible gaming policy and terms and conditions, or contact us directly.